Politique de remboursement

Weldready has a 30-day Return Policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the original packaging and in the same condition in which you received it. You’ll also need the receipt or proof of purchase. 

Returns

To start a return, you can contact us at shipping@weld-ready.ca. If your return is accepted, we’ll send you an RGA #, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will be refused. To ensure a smooth return please make sure that all goods are packed properly and securely, Weldready will not assume responsibility for goods damaged during return transit. Please note, all shipping costs will be the responsibility of the customer unless otherwise noted in writing and authorized by Weldready. Returned goods are subject to a quality inspection upon receiving and will be subject to a restocking fee of 10-25% of the purchase price based on inspection. Special order items as well as respiratory products cannot be returned.

Exchanges

To exchange an item, please email shipping@weld-ready.ca with details about your request. The fastest way to do so is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages/issues

Please inspect your order upon reception and refuse any packages damaged by the courier. Weldready will not offer any exchanges, refunds or replacements to damaged goods once it has been signed for and accepted. Internal or concealed damage must be reported to Weldready within five business days of receipt. Please include pictures of the damaged goods in an email sent to shipping@weld-ready.ca and we will replace all damaged goods as long as they are in unused condition.

Exceptions/non-returnable items

We cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Please note, returned goods will be subject to a restocking fee of 10-25% of the purchase price based on inspection.

You can contact us for any return questions at shipping@weld-ready.ca.

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EU Right of Withdrawal Policy

If you reside in the EU, you have the right to cancel your order and return your item(s) for any reason within 14 days of delivery by clicking the cancel or return button when viewing your order while logged into your Shop account on our website or contacting us via email. Weldready will cover the cost of return shipping and will issue a full refund for your product within 14 days of your notice (or once the items are received back). Please note that while returns are free of charge, we reserve the strict legal right to deduct an amount from your refund if the goods show signs of use, wear, or damage that diminish their value. Due to health and safety concerns, we cannot accept returns on the following items: gas cylinders, N95 masks, respirators or face shields, PAPR helmets or systems, repair parts, used/demo machines and any made to order products — these items are final sale.